Chatbot CSS Styling Conflicts

Chatbot

An issue was resolved where, on rare occasions, the chatbot inherited CSS styles from customer websites, which caused styling issues, such as a broken chatbot icon, and led to inconsistent user experiences across different sites.

What This Fix Means:

  • CSS Isolation Implemented: The chatbot now isolates its styles, preventing external CSS from affecting its design.

  • Consistent Visual Presentation: The chatbot icon and overall interface display uniformly across all customer websites.

  • Enhanced User Experience: This fix ensures a reliable and professional appearance, eliminating visual discrepancies.

This fix ensures a more consistent and reliable chatbot interface, improving overall usability and visual consistency.

This is part of the BHA 2025.3.1 release. Click here for release calendar details.